Introduction to Red Box
Red Box is a leading dedicated voice specialist, empowering organizations to capture, secure and unlock the value of enterprise-wide voice. With the most open and connected platform, we capture and transcribe voice from all major communications platforms across global enterprises and SMEs. Our customers retain complete data sovereignty and we connect them to the broadest partner ecosystem to maximize the value of captured voice data.
Working with our global reseller channel and direct enterprise customers, we are trusted by leading organizations across financial, contact centre, government and public safety sectors (including six of the world’s top banks, 85% of global interdealer brokers, 1,700 call centres and over 70% of UK police forces), and we capture and secure millions of calls daily for over 3,400 customers around the world.
Red Box’s market-leading compliance recording platform, Quantify, has underpinned Red Box’s growth for the past 15 years. The platform is differentiated in terms of breadth of connectivity, resilience, and ease of deployment. As an evolution of this platform, Red Box is soon to release into GA a new next-generation enterprise-scale platform positioned for our largest global customers, named Conversa.
It’s a very exciting time for the company’s growth, and as a Solution Architect you can be a big part of ensuring our continued success as the world’s leading dedicated voice specialists.
As a leading provider of voice capture solutions globally, Red Box consistently outreaches its competitors. Our fundamental purpose is to capture all voice communications from anywhere, irrespective of source and our talented, intuitive and quality focused software developers work on a range of development projects to support this. Our Product Development team is building cutting edge solutions to support voice recording and value add services across contact centres, financial services trader floors, government and public safety, providing a critical business function for many public services and household brands. We are investing heavily in our future technology stack and rapidly maturing our agile working practices and you will have the opportunity to work with cloud, microservices and containerisation.
You will be responsible for Red Box platform architecture, undertaking continual review and making relevant recommendations for improvement. You will work closely with the Head of Innovation and Head of Development in executing on the technical vision and ensuring that technical solutions meet customer and market requirements. You will have experience in leading an architecture function or in having sole responsibility for software architecture and will be passionate about technology and product design.
This role reports to the Head of Development.
Relevant qualifications or equivalent experience.
Skills & Experience
Event Sourcing / Command Query Responsibility Segregation
Event Driver Architecture
Security by design
API Contract design
API Gateway and Management
Key Performance Indicators (KPI’s)
We value people who can support our Red Box employee value proposition ‘courageous, competitive, collaborative’. Measurement of performance will be based on SLA obtainment and project success and we are an Equal Opportunities Employer and celebrate Diversity, Equality & Inclusion.
Closing date: Friday 8th October 2021APPLY NOW
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