QA Automation Engineer

Development   |   Nottingham

POSTED: 21/05/2021

Introduction to Red Box

Red Box is a leading dedicated voice specialist, empowering organizations to capture, secure and unlock the value of enterprise-wide voice. With the most open and connected platform, we capture and transcribe voice from all major communications platforms across global enterprises and SMEs. Our customers retain complete data sovereignty and we connect them to the broadest partner ecosystem to maximize the value of captured voice data.

Working with our global reseller channel and direct enterprise customers, we are trusted by leading organizations across financial, contact centre, government and public safety sectors (including six of the world’s top banks, 85% of global interdealer brokers, 1,700 call centres and over 70% of UK police forces), and we capture and secure millions of calls daily for over 3,400 customers around the world.

Red Box’s market-leading compliance recording platform, Quantify, has underpinned Red Box’s growth for the past 15 years. The platform is differentiated in terms of breadth of connectivity, resilience, and ease of deployment. As an evolution of this platform, Red Box is soon to release into GA a new next-generation enterprise-scale platform positioned for our largest global customers, named Conversa.

It’s a very exciting time for the company’s growth, and as a QA Automation Engineer you can be a big part of ensuring our continued success as the world’s leading dedicated voice specialists.


Department Description

The Red Box development function drives the software delivery and technology strategy. Our cross-functional teams work within the Scaled Agile Framework delivering incremental releases of both our Quantify and Conversa platforms to deliver customer value and support company objectives. Our products are built using modern technologies within event-driven microservice architectures.


Role Description

As a QA Automation Engineer, you will automate and verify product functionality, usability, and performance of both new and existing products prior to delivery to customers. You must have the drive and passion to build world-class software using the latest technologies.  The role represents a unique opportunity for the right candidate to make their mark in an ambitious, successful, and rapidly transforming business.


Reporting Line

This role reports to the QA Manager.


Primary Responsibilities

  • Input into initial feature/project scoping and effort estimation.
  • Identify and automate existing/new test scripts.
  • Create/update automation documentation and processes.
  • Troubleshoot automated processes.
  • Contribute to the Continuous Integration pipeline.
  • Collaborating with the Dev team from a testability perspective.
  • Keep regression test documentation up to date.
  • Document defects found and retest/review any resolutions.
  • Assist support and project office in functional/configuration clarifications.
  • Reproduce customer failures where necessary.
  • Review the recorder against new handsets/softphones and version upgrades.

Qualifications, Skills & Experience

  • ISEB/ISTQB Foundation.
  • Higher-education Qualification / Degree or equivalent (desirable).

Technical Skills

Essential Skills:

  • Strong background in, and at least 4+ years in Automation in C#.
  • Automated QA processes in agile development environments.
  • 3 years’ work experience of at least one of API automation (in C#), Webdriver, JMeter, Postman.
  • Good time management and the ability to manage multiple tasks and workflows.
  • Strong working knowledge of testing fundamentals such as TDD and BD.
  • Structured and precise approach to testing and documenting results.

Beneficial Skills:

  • DevOps experience.
  • Linux, Kubernetes.
  • Continuous Integration.

Personal Qualities

  • Strong sense of ownership and accountability.
  • Desire to work in a small, fast-paced organisation.
  • Passionate about product, technology, and customer success.


We value people who can support our Red Box employee value proposition ‘courageous, competitive, collaborative’

Closing date: Friday 8th October 2021