Partner Operations Manager

Product   |   Nottingham

POSTED: 26/04/2019

The Role

Red Box connects its customers to a broad ecosystem of global strategic, application and value-added technology partners. Our impressive partner network is growing in line with business strategy and we are looking for a talented Partner Operations Manager to join the team. Our success in this area means that more emphasis is required on ensuring the business is operationally set up to support each new partnership at the point of launch and on an ongoing basis.

This is a fantastic opportunity to lead activities in an area of the business that is expected to grow rapidly.

You will be responsible for defining the Red Box approach to onboarding and embedding new partners. You will own and run the onboarding process, working with internal departments to ensure that relevant end to end internal processes are in place to support the launch and ongoing management of each partnership. You will engage with Partners to ensure that BAU processes remain current, to identify opportunities for Red Box customers to access new partner features and to ensure Red Box is meeting its operational obligations in relation to partner agreements.

About You

You have a background in managing and onboarding technology partners. You are skilled in terms of partner relationship management. You have significant experience in running internal projects, requiring you to co-ordinate multiple internal stakeholders to deliver against a common goal. You have experience of defining, implementing and maintaining business processes.

You have excellent stakeholder management skills and will have the confidence to proactively manage vendor and internal stakeholder deliverables to ensure timely delivery of partner related projects.

Primary Responsibilities

  • Develop the Red Box approach to onboarding and supporting new strategic, application and value add partners
  • Act as the principal point of contact for onboarding new partners.
  • Facilitate the setup of internal test labs where required including obtaining costs and internal approvals, raising orders for equipment.
  • Own and run the internal partner onboarding process to ensure that all relevant end to end internal processes and systems are updated to accommodate the new partnership in time for launch.
  • Maintain knowledge of the partner product roadmap to gain insight into features of value to the Red Box customer base and to identify obligations on Red Box to upgrade.
  • Understand any partner certification processes and obligations.
  • Work with the Product development team to schedule any required certifications work.
  • Work with the Red Box Account Management team and Product team to identify how new partner features will support the Red Box customer base.
  • Support Red Box Account Management and technology partners on major sales opportunities

What we value

  • At least 2 years technology Partner relationship and Partner onboarding experience
  • Strong project execution skills in leading a project independently from initial idea to full implementation
  • Demonstrable ability to interact with and co-ordinate internal stakeholders to deliver on a shared goal
  • Strong relationship management skills with the ability to represent Red Box externally
  • Senior level written and oral communication
  • A background in voice recording or telecommunications is a bonus