ABOUT THE ROLE
A global leader in voice and data recording solutions Red Box Recorders are currently expanding our operational support team based at our headquarters in Nottingham.As a Customer Support Engineer within Red Box Recorders you will be joining a dynamic and customer focused operational team who are responsible for providing 24/7 care to our global customer base of around 2000 and growing rapidly.
This new model will augment our services, providing our users with additional monitoring, enhancing their experience, to compliment incident and problem management.
Working on a 2-3-2 rotational basis the innovative shift pattern enables more flexible working arrangements where a 9-5 is just too restrictive. Spending less time in peak traffic and working just 14 shifts in 4 weeks are just a couple of the benefits of moving away from the standard working day. At the same time the rotational structure means you’ll have real regularity and predictability making your time off just that. You’ll work during the day as well as at night so you’ll really feel part of the team.
You are a team player who performs well under pressure and works collaboratively, not only with your colleagues but across the business to ensure business and departmental targets are achieved.
Our engineers recognise the significance of owning customer issues through to resolution and you’ll share our passion to deliver a first-class customer experience. You must be able to demonstrate a strong understanding of network technologies, be a competent trouble shooter and able to resolve software/network issues within voice and data environments.
A work ethic based on a strong desire to exceed expectations with a can-do attitude is essential. You have a positive outlook and an outgoing nature with the willingness and drive to learn and develop within a rapidly expanding organisation.
If you are an experienced 2nd / 3rd line support engineer with a strong understanding of network technologies and a passion for delivering an exceptional customer experience, we would love to hear from you.
SKILLS & EXPERIENCE
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