Why is voice a critical data set and how can you leverage it?
Almost all (95%) C-level executives regard voice data as “valuable” or “very valuable” to their organisation and more than three quarters (76%) believe that a ‘Voice First’ strategy will be in place within less than five years*.
Voice is a critical data set because it holds much more value than any other means of communication. It conveys context, sentiment, intent, emotion and actions, providing real intelligence.
However, it is recent advances in transcription, Artificial Intelligence and Machine Learning that make voice data accessible in volume, when previously it would only have been accessible by listening to individual recordings. This presents organisations with an opportunity to leverage a rich data set that can help drive true and measurable business outcomes.
Download the whitepaper to find out more about leveraging the value of voice data.DOWNLOAD WHITEPAPER
About the whitepaper
This whitepaper draws on the results of a recent global survey of CIOs, general C-suite and IT management enterprise employees into their views of voice capture in the enterprise and covers:
THE IMPORTANCE OF VOICE DATA SETS
ACCESSING VOICE DATA SETS
COMMON USE CASES FOR VOICE DATA SETS
KEY CONSIDERATIONS WHEN LEVERAGING VOICE DATA
A Voice First World
Traditionally voice has been captured to address specific regulations such as MiFID II and GDPR. Due to advances in AI and ML, voice based interaction has now progressed beyond compliance and is being used to address automation, security, fraud and enhance employee engagement and the customer experience. Organisations are now considering how best to define, build and support their voice and AI strategies. Watch our video to see how Red Box can help.
*Survey conducted by Sapio Research for Red Box asking 588 IT Directors or C-level executives responsible for IT across UK, US and Singapore. For methodology on the research, please contact Sapio on +44 (0) 20 7236 1604.