Take your customer service to the next level with the combined power of Red Box and Dynamics 365 Customer Service Insights

Take me to Dynamics 365

Ensuring access to high quality audio data to fuel high quality insights

Red Box is a leading global voice capture specialist and a Microsoft Preferred Telephony Partner. With over 55 UC and telephony platform integrations (legacy and new), Red Box provides you with access to AI-Ready voice data for conversation intelligence, part of Dynamics 365 Customer Service Insights, to reason over.

This can be captured from your existing telephony platform or, if you have a call recording platform already, we can provide a non invasive secondary capture layer to enable the seamless extraction of uncompressed stereo audio so that your captured call data is in the format that conversation intelligence requires.

Let's Talk

EASE OF INTEGRATION

We have done the upfront integration work with Microsoft to enable you to be up and running quickly and seamlessly with conversation intelligence.

FAST AND FLEXIBLE DEPLOYMENT

Whether on premise, in the cloud or a hybrid environment, the Red Box platform can be deployed in as little as a couple of days and whatever your telephony platform.

QUALITY AND RESILIENCE

Up to 99.999% service availability, highly scalable and offering AI-quality stereo voice capture for small business and global enterprises alike.

TRUSTED GLOBALLY

Capturing and securing millions of calls daily for over 3,400 organisations across the world, including global banks, contact centers and emergency services.

Want to know more?

Find out more about how Red Box and Dynamics 365 Customer Service Insights can empower you to analyze calls at scale and generate valuable insights to optimize training and coaching and ultimately improve the performance of individual agents and the team as a whole, as well as unlocking valuable actionable insights around topics and issues affecting the customer experience.

DOWNLOAD DATASHEET

Red Box and Microsoft Dynamics 365 Customer Service Insights integration overview

Call data pushing into Microsoft Dynamics 365 Sales Insights

LET'S TALK ABOUT THE COMBINED POWER OF RED BOX AND DYNAMICS 365 CUSTOMER SERVICE INSIGHTS