Drive true and measurable CX improvements

TURN YOUR ORGANISATION INTO A LISTENING ENTERPRISE

As a data set, voice holds much more value than any other means of communication. Conversations convey context, sentiment and emotion, which can provide hugely valuable insights to an organisation.

High quality voice capture and transcription from Red Box powers AI-based listening of captured call data. This enables you to tap into call recordings at scale in a way that delivers actionable insights to drive CX improvements and help you understand the true Voice of the Customer.

* pinpoint sources of customer friction that can lead to churn

* understand customer effort and missed sales opportunities

* eliminate the need for post-call surveys through automated, AI-based scoring

* Indentify agent training requirements and help drive content creation and prioritisation

 

 

Why Red Box?

EASE OF INTEGRATION

We capture all voice communications from anywhere, irrespective of source, and without needing to change your existing telecoms infrastructure.

FAST AND FLEXIBLE DEPLOYMENT

Whether on premise, in the cloud or a hybrid environment, the Red Box platform can be deployed in as little as a couple of days.

QUALITY AND RESILIENCE

Up to 99.999% service availability, highly scalable and offering quality stereo voice capture, metadata and accurate transripts.

TRUSTED GLOBALLY

Capturing and securing millions of calls daily for over 3,400 organisations across the world, including global banks, contact centres and emergency services.

Connect seamlessly and securely to a broad partner ecosystem to unlock insights from captured call data via free and open APIs

Leverage captured conversations in your applications of choice

READY TO GET STARTED? CONTACT US TODAY 

Need help finding your recorder ID?

This can be found in the Configuration Page > Status > Recorder Status
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This can be found in the Configuration Page > Status > Version Information